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Toxic Bosses: How to Live with the S.O.B.
Anonymous | BusinessWeek
September 05, 2008
About two years ago I landed my dream job as a territory manager for a mid-size technology company. I knew the sister of my prospective boss; she had been a business partner of mine for a number of years. She is a very relaxed, hardworking salesperson, and is well-known in the industry for being professional and effective.
Unfortunately, the calm, effective, professional gene seemed to have skipped my friend’s sibling. I took the job, and in a short period of time, I found that I was working for the classic toxic boss.
The guy has temper tantrums, screams, uses obscenities to me on the phone, plays my colleagues off against each other, and goes into long, nonproductive tirades about customers, the industry, and members of his staff. I really love this job, except for my manager. And I’m good at it. So I didn’t quit. Instead I developed a formula for dealing with him.
TOXIC-BOSS BOXING
No—it’s not fighting him. I box out a portion of the day to deal with my boss. I set aside 8:30-10:00 a.m. every day to cater to his needs.
SHORT E-MAILS
I send quick e-mails throughout the day, especially during the boxing period. He feels no need to call me if he gets a barrage of status reports.
OVER-RESPOND TO HIS PET PEEVES
My boss likes orders to get processed immediately. So I try to process an order as soon as it arrives. If I can’t get to it right away, I send him an e-mail saying that I’m wrapped up on another project. Eight out of 10 times, he does the order processing for me.
“DELEGATE” HIS RAT HOLES BACK TO HIM
My boss obsesses on pricing exercises. We used to sit on the phone for hours, in what is largely a subjective process, acting like we were finding the magic price. It killed my productivity. Now, I say to my boss: “I’m busy on Y. Would you mind working on the pricing proposal for me for Client X? You’re much better than I am on this kind of stuff.” Then he’s occupied for a day or so, doing what he likes to do, and he’s not slowing me down.
HANG UP THE PHONE
My phone has a problem. When people have a temper tantrum, it loses its connection. Usually my boss calls back a few minutes later. If I decide to pick up, he says “I guess we got cut off” and proceeds, usually in a better tone. I decide when I’ll take his calls. Sometimes I don’t answer his calls for a couple of hours because I don’t want to.
ASSAULT SCHEDULING
My boss usually has a temper tantrum on the Monday two weeks before the end of a quarter. He invariably tells me that I’m not running my territory correctly (which used to set me off). I now schedule time in my calendar to prep for this. I even tell him that he will have this tantrum before he does, and sometimes I tell him that I agree with him. It knocks him off balance.
I’m not going to say it’s a perfect system, but we have a détente.
P.S. My boss is on vacation this week, and I am three times more productive.
© 2008 Yellowbrix
jms0623
about 1 month ago
2 comments
I have had a toxic boss I hate to say it but he won I found a better job with a better boss.
nyloe
about 1 month ago
76 comments
I once had a boss who also threw temper tantrums, was surly most of the time, and whose favorite tactic was talking to us like we were in kindergarten. (He was the only man in the department.) The reason he behaved that way was because he was going through some personal problems, and he also resented having a female boss. What helped me deal with him was realizing that he was dealing with a lot of emotional stress and pain, and he was using anger to mask how he was really feeling.
pamela67g
3 months ago
2 comments
My boss waited until I made one mistake, then made a MAJOR production out of it, & guess who's mistakes I correct all the time... without saying a word. Toxic bosses are never happy and don't appreciate anything!
leermeyer
3 months ago
12 comments
LOL I love it...
leshae
3 months ago
6 comments
This is hilarious and I am glad it works for you but watch out....this type of situation with a truly toxic boss can bite back.
831laura
3 months ago
2 comments
lol do waht you have to do to make it work , right.
cyncyn7
3 months ago
6 comments
Hello Esperanca1- I'm sooooo interested - Thanks! :)
cyncyn7
3 months ago
6 comments
Hello MollyG - I'm just venting this is the way I releave stress - In my place of employment no matter how organized, proactive, conscientious or efective I am as a worker - my immediate supervisor houvers like a bird of prey, waiting for me to fail before swooping to to wipe out whats left of my self-esteem. Micromanagers are more interest in activity than productivity. The time spent monitoring me - when that is not what he was hired to do. He's a Project Manager and his project have erosion - he is over his project budget and his clients have voiced to me that they are not happy with his perfomance. That is where the focus should be CLIENT SATISFACTION. The amazing part is that he turns around and charges the time monitoring me to a project. GOAL FIGURE..
Read This Article below about the 12 Gifts:
"What do people at work really want? It's the season of giving - 12 days of Christmas - So it seem right to consider what figts people in our workplaces really want:
1. On the 1st Day, the Gift of Knowing: People want to be known for who they are, what they cand do and what they care about. The gift of knowing is about showing up where they work, engagin them as individutals and listening for their dreams
2. On the 2nd Day, the gift of Resepct: Everyone wants to be respected and honored. This gift is shown in so many ways, fro hearing what is needed and metting that need to engagin the work force in a meaningful dialogue about something that matters to them - like improving the perfomrance review procees.
3. On the 3rd Day, the Gift of Loyalty: We live in chaotic times; loyalty is almost a relic of the past. We all need to know that our managers are as loyal to us as we are to them. This gift is about standing for this value in the face of the many pressures to put profit or performance first - when, in fact, profit and performance are produced by loyalty and respect in the workplace.
4. On the 4th Day, the Gift of Clear Direction: Workers want to know where their companies are headed; they want to align with an understood vision and mission. There needs to be a clear line of sight from the board room to the front lines, so everyone has their eyes on the same goals.
5. On the 5th Day, the Gift of Collaboration: Even though our employees are typically organized by stovepipes or silos, they genuinely want to collaborate with one another and work across departments to get the job done. This gift is given by leadership choosing to take the walls down and bringing people together across functions to solve important business problems.
6. On the 6th Day, the Gift of Winning: Everyone wants to win. And the people we work with will do everything in their power to win if they are able to truly contribute their talents for the greater good. This gift is about understanding the desire to win, identifying those talents and creating opportunities for people to use them.
7. On the 7th Day, the Gift of Community: We need to be in community with one another, working on something worthwhile. It is in community that we find our roots, our connectedness and even our sense of purpose. This gift is about fostering and building community in the workplace - whether with special work teams, festive events or roundtables where we talk about what matters.
8. On the 8th Day, the Gift of Trust: One of the casualties of the high speed chaotic environment is trust. Distrust and fear rule the day. People find it hard to be truly productive in environments where there is little or no trust. This gift is about restoring integrity in our working relationships, walking the talk and eliminating fear as the driver for how we work together.
9. On the 9th Day, the Gift of Being Heard: Everyone wants to tell their story, to be heard, and to know that they have been heard. This gift is about creating new ways of listening - a two-way communication system, high involvement strategies, an open-book approach to how work gets done. Management needs to show that everyone's views will be taken into consideration.
10. On the 10th Day, the Gift of Significance: People want to feel proud of their company. They want to know that what they are doing is something of value and significance. This gift is about increasing awareness about the contributions our companies are making to their families, the community and the world. It is about involving the work force in that contribution process.
11. On the 11th Day, the Gift of Growth: Most people want to grow, to be challenged, to find new ways to learn about themselves, their work and their capabilities. This gift is about creating the system to ensure that everyone has the opportunity to grow and learn - both as an employee and as a person.
12. On the 12th Day, the Gift of Acknowledgment: All of us want to be acknowledged for who we are and what we have contributed in our work lives. And yet it is so hard to do with our task focus, short time frames and urgency. This gift is about taking the time to say "thank you," to acknowledge the contributions of individuals and teams and to appreciate the value of everyone working toward the same goals.
We all have the ability to give these gifts. The beauty is that none of them costs anything. It only takes a commitment and a conscious choice to value the people who make our organizations what they are - contributors to their companies, their families, their communities and humanity. "
"Dare to be Remarkable..."
Watchnstarz44
3 months ago
13256 comments
So what if you have a toxic boss who on top of that says inappropriate sexual oriented things about staff and patient?
CCH17
4 months ago
0 comments
mrsfranks: leave the cell phone behind on vacation. Send your boss a message email phone letter whatever and say you are leaving your cell phone behind and here is the number of the hotel you are staying at if there is an emergency and to leave a message with the staff if you're out. He'll think twice before calling the hotel esp if he needs to leave a message with the staff there.
esperanca1
4 months ago
4 comments
How amazing, in a time when we have EEOC and other employment laws, people still treat employees with a lack of dignity. Bosses who have a pattern of temporary insanity (anger) really need to manage their moods. This is not impossible. Just as a human can “learn leadership skills at any age, [a boss] can stop ineffective behaviors or replace them with more effective ones,” (Jordan-Evans and Kaye, 2005). Failing to hold one accountable is just not worth a lawsuit. Thankfully, I’ve had the privilege of working with some of the best bosses' you ever will meet. The experience was so unique I recently published a book entitled: "A Reason to Show Up for Work Tomorrow Morning," -Published 012508. Many complain about the lack of courageous leadership or team players who will take a collective responsibility for the department. This literary work shows the direct opposite. What if you could choose your own boss? Which resumes would you accept? Within I've outlined a Best Bosses' Resume to allow you this opportunity. The resume was created based on the real life stories and qualities of top notch bosses. I wrote it to equip workers with encouragement when challenged in the workplace. If you can't find a workplace hero at the job, you can find one in this book. Check it out! All the best http://cynthiaajenkins.com/book.htm
__________________________________________________________________
Jordan-Evans, S. and Kaye, Beverly (2005). Love ‘Em or Lose ‘Em.
San Francisco, CA; Berrett-Koehler Publishers, Inc., p. 91
KellyW
4 months ago
2 comments
Wow, and I thought I was the only one who had a living nightmare for a boss! Thank you, Anonymous, for your helpful advice. I will keep note of them for the "next time". I agree with most other bloggers, except the ones who think this scenario is a joke, or the ones that think it is the employees fault. Good luck, all who are in a dreadful position but who need the job.
gsu8696
4 months ago
2 comments
There's not enough room here to write what I'm going through. My boss owns the company and has mostly family working for her. I had to file a complaint with the EEOC based on a disability. Now I am the scum of the earth. They are doing everything in their power to get me to quit, but I refuse. They knew about this disability prior to hiring me. I told them everything up front. I came to the interview on crutches and in a boot. It wasn't until I really needed to start using the insurance that things changed. My boss is self-insured. So anytime someone is costing money in insurance, they are terminated or made miserable until they quit. I refuse! I have started using some of these same tactics with my boss. It will be interesting to see how it works out...she needs to be brought to the light!
mollyg
4 months ago
2 comments
Everyone deals with stress in the work place and most people have bosses that are sometimes hard to take. But its really only worth complaining about if it effects your own personal time away from the office (weekends, vacation time, etc.). If it does and you can't take it, then you should find a new job. Complaining about it or playing games like this isn't going to make your boss go from a jerk to a decent person. However, I personally think that the boss in this article is a little spineless for putting up with this employee hanging up the phone like that. I'm a manager and I'll be honest, if one of my employees pulled that on me, they would be finding themselves searching for a new job the next day. Maybe the reason this woman's boss jumps on her back all the time is because she's a bad worker... Bottom line: I would not say that this article gives its readers good advice.
dtomamic
4 months ago
2 comments
To cyncyn7 - you go girl! I've got the same problem here. I get blamed and written up for mistakes my manager made or because something didn't get done while I was out sick. Every day I just wait for the axe to fall. Now I'm on workman's comp for an injury caused by being "demoted" to nothing more than a file clerk. So they are really upset now because they can't fire me or lay me off or even write me up as long as i'm injured. But if anyone can find a way this mgr will. she doesn't even try to hide the fact that she hates me. I'm like you though, i don't intend to go down without a fight! So hang in there woman and keep doing your best. what goes around comes around and someday they'll all get theirs.